Refund Policy

Refund Policy

At ALANGKRUT, customer satisfaction is very important to us. We want you to love your jewelry, but if for any reason you are not completely happy with your purchase, this Refund Policy explains your options.

Returns & Exchanges

You may request a return or exchange within 3 days of receiving your order (choose timeframe that suits your store).

Items must be in unused, unworn, and original condition with all packaging, tags, and certificates (if any) included.

Personalized, engraved, or custom-made jewelry is non-refundable unless damaged or defective upon arrival.

To start a return, please contact us at blusagebrothers@gmail.com
with your order number and reason for return.

Refunds

Once your return is received and inspected, we will notify you by email.

If approved, your refund will be processed to your original method of payment within 5–10 business days.

Shipping costs are non-refundable, unless the item was faulty or we made an error with your order.

If your refund is delayed beyond this timeframe, please check with your bank or card provider, as processing times may vary.

Exchanges

If you prefer, you may exchange your item for another piece of equal value.

If the new item is of greater value, the difference must be paid before shipping.

If the new item is of lesser value, the balance will be refunded to your original payment method.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect product, please notify us within 48 hours of delivery.

We will arrange a replacement or full refund, including shipping costs.

Non-Returnable Items

The following items cannot be returned or refunded:

Gift cards or store credit

Sale or clearance items (optional, depending on your policy)

Custom, engraved, or made-to-order jewelry

Shipping for Returns

Customers are responsible for return shipping costs unless the product is faulty or incorrect.

We recommend using a trackable shipping method, as we cannot be responsible for lost return packages.

Contact Us

For questions about returns or refunds, please reach out to our support team:

📧 Email: blusagebrothers@gmail.com
📍 Address: B-64, Natwar Nagar, Simadanaka, Surat-395006